If you have any queries about MFA or encounter any difficulties, please contact the UIS Service Desk.Multifactor Authentication and VPN Support for Employees Please check and, if you need to, follow these instructions to set up the app on your new device. If you replace your mobile device, your Microsoft Authenticator app settings might not be migrated to the new device automatically. We recommend that you set up more than one second factor to give yourself alternatives – for example, if you don't have your mobile phone with you. Find out how to manage your multi-factor authentication settings. You can change, remove and update authentication methods at any time by logging in to your University Microsoft account. Managing your multi-factor authentication methods You may need to update the settings on email apps you use to access your University email account after you've set up MFA. Look out for a thin notification banner at the top of the application window that asks you to sign in – it's easy to miss! The next time you use the Teams desktop app, make sure you're signed in. The message will include a number that you'll need to enter in the app: You'll be asked to open Microsoft Authenticator and approve the request to sign in. Log in to your Microsoft account or application. If you delete the app, you may be locked out of your account until it can be reset, unless you have set up another authentication method.

The next time you log in to a University system, including your University email account, you may need to use it to generate either a notification or a one-time password code (depending on which you chose in the set-up) to verify your identity. Make sure you keep the Microsoft Authenticator app set up on your phone.

Please skip this, as it isn't supported at present. You may see a message asking if you want to enable signing in without a password.

Follow the instructions on screen, using your mobile device to scan the QR code displayed on your browser.

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